Virtual Contact Center Solutions
Virtual Contact Center Solutions provide companies with sophisticated
telecommunications capabilities, including Home Based Agents. As an
alternative to offshore outsourcing, companies are incorporating Home
Agents in the USA to increase sales, reduce costs and improve customer
satisfaction. Hear from Apple, Shaklee and other companies about their
success.
Topics will include:
What is a Virtual Contact Center?
How does a Home Agent Model work?
Risks & Rewards
A look into the future
Panel discussion
Our Panel:
Cynthia Williams, Area Manager Home Agents, Apple
Kimberly Odom, Sr. Director Marketing, Contactual
Sharon Pettigrew, Principal, Call Center Group (moderator)
About Women in Telecommunications:
http://www.womenintelecom.org
WiT is an all-volunteer non-profit organization dedicated to education and
networking. We are a group of professional women and men from all facets
of the communications industries. We host a regular speaker series that
focuses on key topics in communications and host other networking events.
When:
Wednesday March 24, 2010
6:00 PM -
8:00 PM
Pacific
Where:
Cooper White & Cooper,
201 California St,
San Francisco, CA 94111
415-561-9238
Organizer:
Women in Telecommunications
Cost:
$25 General Admission (cash at door); $15 WiT Members.
Contact:
415-561-9238
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