Dealing with Difficult Employees
THE SANTA CLARA COUNTY
EMPLOYER ADVISORY COUNCIL
In partnership with the EMPLOYMENT DEVELOPMENT DEPARTMENT
Presents - Dealing with Difficult Employees
Speaker: Valerie Barish Williams
Valerie Barish Williams is President of Nashira Coaching and Consulting, and has over 20 years of experience driving the effective delivery of programs and strategies designed to attract, develop, reward and retain the talent necessary to achieve business success. Valerie has served as a human resources executive with highly regarded industry leaders (Walt Disney Company, Apple Computer, BEA Systems and Sperian) serving as consultant, coach and strategic advisor to clients in the entertainment, technology, and consumer products industries.
She completed her undergraduate studies in Sociology at West Virginia University and an executive management program at the University of Southern California. Additionally Valerie is a graduate of the Coaches Training Institute.
Thursday, September 23, 2010
Biltmore Hotel and Suites
2151 Laurelwood Road, Santa Clara, CA 95054
(408) 988-6677
Directions: From Hwy. 101 South, exit Montague Expressway. Take first right on Laurelwood Road. The hotel is on the left. For more information about the Santa Clara EAC visit www.ceac.org.
Check-in: 07:30 a.m. Buffet: 07:30 a.m. Program: 08:00 a.m. - 09:30 a.m.
TOPIC
One of the greatest challenges we face as managers (and as individuals) is dealing with difficult people. This is especially true when it comes to delivering effective, meaningful performance feedback to the most trying people on our teams.
In this seminar, learn tips, tools & strategies to help managers improve their overall communication with the most challenging folks on their teams, and ways to main the integrity of the performance management process when delivering difficult feedback. Tips include how to:
- Maintain control in difficult performance conversations.
- Ensure that key points are heard and acknowledged.
- Maintain your self esteem & the self esteem of the other person when conflict arises.
- Know when and how to put an end to unproductive communication.
- Maintain the objectives and integrity of the performance management process when conversations go awry.
- Keep your sense of humor and personal space when dealing with difficult people.
R.S.V.P. Jessica Messano (408) 278-3154 or email - santaclaracountyeac@gmail.com. You can also register via our website: http://ceac.org/events/register/815.
If you make a reservation and do not attend, you will be billed unless you cancel by Thursday, September 16, 2010.
This employer seminar is provided for educational and informational purposes only; it does not constitute an endorsement of the curriculum or speakers by the State of California Employment Development Department (EDD) or by the Santa Clara County Employer Advisory Council (EAC).
Aside from staff designated to represent the EDD, we assume no responsibility for the accuracy, legality or content of the materials provided during this event.
EDD, an equal opportunity employer/program, is a partner in this event. Auxiliary aids and services are available upon request to individuals with disabilities. Request for services, aids, and/or alternate formats need to be made prior to the event by calling (408) 278-3154 (voice). TTY users, please call the California Relay Service at 711.
When:
Thursday September 23, 2010
8:00 AM -
9:30 AM
Pacific
Where:
Biltmore Hotel and Suites,
2151 Laurelwood Road,
Santa Clara, CA 95054
Organizer:
Santa Clara County Employer Advisory Council
Cost:
$30 member; $45 non=member
Contact:
Jessica Messano (408) 278-3154
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